Frequently Asked Questions & Storing Tips
BEFORE RENTING
What is a "Climate Controlled" unit?
This type of storage unit is both HEATED and AIR-CONDITIONED. Heat is typically kept at about 60 degrees in the Winter and 75 degrees in the Summer. Humidity is not controlled or regulated.
What is a "Drive-Up" unit?
You can pull your vehicle up to this type of storage unit, roll up the door, and unload your items easily.
How much does it cost to rent a unit?
You'll need to pay the prorated month's rent and a one-time $19 set up fee before you move in. Your regular month's rent will be due on the 1st of next month.
Do you charge a deposit?
No. We don't charge a deposit but we do charge a non-refundable one-time $19 account set up fee.
Do I need to meet the Manager at the property to rent a unit?
No. All rentals can be done online through our website. You can submit your payment and signed the lease easily online!
How long is the rental agreement?
The rental agreement is month-to-month. Storage units are rented on a monthly basis, not daily. The rental period starts on the 1st day of the month and ends on the last day of the month. We do not issue refunds if you move out before the end of the month.
MOVING IN
How to I get access to my unit?
There is a combination lock on your unit. The code was texted and emailed to you after you submitted your payment.
What do I do with the combination lock that was on my storage unit?
You can use our lock at no charge -OR- use your own. If you don't need our lock please return it to our DROPBOX on the office building.
WHILE RENTING
When is rent due?
Rent payments are due on the 1st of every month. A $20 late fee is charged on the 6th of the month. A $15 lock-out fee is charged on the 16th of the month.
What forms of payment do you accept?
We accept all major debit and credit cards (Visa, MasterCard, Discover, & American Express). We do not accept cash, checks, or money orders.
How can I make a payment?
Payments can be made on your online account 24 hours a day. You may also call us to make an over-the-phone payment.
Do you have autopay?
Yes. You can set up your autopay preferences on your online account or give us a call for assistance.
What happens if I'm late paying rent?
We understand that sometimes "life happens" and sometimes you may be late paying rent. We strongly recommend contacting us immediately if you know you'll be late.
MOVING OUT
How much notice do I need to give before I move out?
We require a 10-day notice. You can give your notice by clicking "Request A Move Out" on your online account -OR- you can email, call or text us!
Do I need to clean the unit before I move out? What if I have items I no longer want?
Yes. The unit needs to be broom swept cleaned when you move out. You are responsible for disposing of any of your unwanted items. We charge a fee if any items are left after you move out.
Do I get a refund if I move out before the end of the month?
No. We do not issue refunds if you move out before the end of the month. We recommend that you plan your move out date for the last day of the month.
STORING TIPS!
We recommend these tips and tricks to maximize your storage experience and protect your belongings!
- Use plastic totes, ideally with a lid, instead of cardboard boxes. Avoid cardboard boxes! Cardboard naturally attracts and holds moisture.
- Label your storage containers! This makes it much easier to find things later.
- Use plastic tarps or plastic sheets! Avoid covering items and furniture with blankets and cloth sheets, like cardboard these attract moisture. We recommend covering all furniture with plastic.
- Elevate items off the floor. When possible, try to avoid placing items directly on the concrete floor. Concrete naturally holds moisture. We recommend laying down a plastic tarp or plastic sheet or using a pallet to keep items off the concrete floor.
- Leave room! Leave walking room down the center of the storage unit. This makes it easier to get to items later.
- Stack! Stack heavy items on the bottom and light items on the top. Stack items as close to the ceiling as possible to maximize your space.
- DO NOT STORE: explosives; flammable, hazardous, or toxic materials; kerosene; gasoline; propane tanks; acid; narcotics; biological waste; radioactive equipment or supplies; fireworks, perishable items (plants, produce, meat, etc.); people or animals. Storing any of these items is strictly prohibited.
